Tie in Basketball Game - Wager Outcome?

I did a parlay yesterday at BetOnline where I won all wagers except the below wager -

Basketball - Europe - BBC Bayreuth vs. Siden Torun - BBC Bayreuth 10/1/2018 -4 -119

This was a European basketball game that ended in a 73-73 tie which they graded as a loss. Being that it did not go to overtime, they have no rules on ties in basketball, a tie can't even be bet in basketball.

My thinking is it should be a no action/cancelled bet within the parlay with the odds on the parlay reduced.

I am waiting to hear back from their customer service, but was curious on other's opinions here!